STH Group, a Sodexo Live! company is a global leader in sports hospitality and travel experiences, with offices in London, Auckland, Melbourne, and Sydney - and soon, Miami. We work with the world's most prestigious sporting events, including the Olympic Games, Cricket World Cup, and Rugby World Cups, delivering premium travel and hospitality packages that turn unforgettable moments into lifetime memories.
We are seeking a dynamic and enthusiastic sales professional to drive hospitality and travel package sales to some of the world’s most prestigious sporting events. This role is about sourcing and nurturing relationships with global sports fans and corporate clients, working diligently to develop connections and partnerships that endorse our service offering and enhance our market presence. The ideal candidate will demonstrate strong capabilities in relationship development, be target-driven, and a desire to be part of a collaborative team with the goal of connecting sports fans to experiences of a lifetime!
Essential Responsibilities:
• Exceed Sales Goals: Devise and implement innovative strategies to surpass sales objectives for travel and hospitality packages, ensuring our clients have unforgettable experiences at the world’s leading sporting events.
• Cultivate Business Opportunities: Actively engage with both new and loyal clients through telephone, email and face-to-face meetings, deepening relationships and securing sales to expand our travel and hospitality offerings.
• Enhance Customer Interaction: Initiate and manage all inbound enquiries with a proactive approach, seizing opportunities to offer upgrades to elevate the overall customer experience.
• Strengthen Relationships: Foster robust and effective partnerships with sports enthusiasts, clients, prospects, rightsholders and colleagues to build a strong, supportive community.
• Monitor Performance: Regularly review your sales performance with your manager to identify strengths and areas for improvement, ensuring continuous professional growth.
• Master Product Details: Develop an expert understanding of our services to effectively communicate their value and appeal to sports fans.
• Employ Consultative Selling: Refine your sales techniques to engage customers more effectively, enhancing their journey from initial enquiry to final sale.
• Manage the Sales Pipeline: Maintain meticulous records of the sales process, from initial contact to closing, ensuring all interactions are logged accurately in our CRM system for effective follow-up and reporting.
• Optimise Data Handling: Regularly review and update data within the CRM system to improve efficiency and pinpoint opportunities for improvement, making the sales process as streamlined as possible.
• Address Customer Enquiries: Efficiently manage project inboxes and respond promptly to client queries, maintaining exceptional levels of customer service to ensure every interaction is positive and productive.
Qualifications / Key Skills:
• Performance-Driven: Demonstrates a robust capacity to work towards and achieve performance targets, showcasing a proactive approach to sales and client relationship management.
• Effective Communication: Proficient in crafting well-constructed, consultative emails, engaging in meaningful face-to-face discussions and having clear and purposeful telephone conversations.
• Learning and Data Accuracy: Demonstrates a keen ability to quickly learn new systems and maintain accurate data, ensuring reliability and integrity in customer management and reporting.
• Team Collaboration: Enthusiastic about contributing to and working within a team setting, fostering a collaborative environment that encourages shared success.
• Networking and Influence: Skilled in building networks and influencing others, utilising strong interpersonal skills to forge and sustain lasting relationships with clients and stakeholders.
• Sport Enthusiasm: A passion for sport can enhance connection with clients and understanding of the sports hospitality market, contributing positively to client interactions and service delivery
Other requirements:
• Hours may be extended or irregular to include nights, weekends and holidays.
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