Job Description

Who We Are

Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.

Our Values

Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.

Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.

Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence.

Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you.

Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge the status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar.

About This Role:

We’re looking for a Drug Test Proctor to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. To be successful in this role, the ideal candidate will be a strong communicator, a tech-savvy problem solver, and a highly professional individual. Novir is looking for someone who has experience providing an excellent customer experience and who is comfortable in a virtual environment.

Key Qualifications:

• 2+ years in a customer-facing role, preferably providing remote customer service or support.
• Strong technical acumen, at least 2+ years' experience using video programs such as Zoom or Microsoft Teams.
• Excellent verbal communication skills and strong attention to detail.
• Bilingual in English/Spanish a plus.
• Strong sense of confidentiality and professionalism.
• Tech-savvy problem solver who can multi-task to solve a variety of issues quickly.
• Resolve issues to consumer satisfaction and within guidelines of the service policy.
• Flexible schedule preferred. Must be able to work during the shifts described below. Must be able to work peak times that the call center is open, may include weekends and holidays. Hours are subject to change as business dictates.
• Ability to stand for long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack, and Shipping.
• Test kit prepping: assembly, boxing, label printing/cutting.
• Special projects and duties as assigned.

Scheduling:

• Onsite role at our headquarters in the Third Ward in Milwaukee, WI.
• Part-time shifts: 6 am to 11 am, 11 am to 4 pm, or 4 pm to 9 pm. Up to 30 hours per week for part-time.
• Opportunity for overtime during expanded hours and peak times.
• Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need.
• Paid on-call opportunities nights and weekends available based on business needs.

Training:

• All new hires will attend mandatory orientation training that will be scheduled to align with shift requirements and will last up to 5 days.
• Typical training schedule is Monday through Friday from 9 am to 5 pm CDT or 4:00 pm to 9:00 pm CDT/6 am to 11 am CDT.

Who You Are:

• You’re A Strong Communicator: You are comfortable communicating with candidates, donors, and internal team members clearly and concisely.
• You’re Organized: You have strong attention to detail, never miss the little things, and have focused productivity and accuracy.
• You’re A People Person: Customer service is at the core of everything you do, and you are a great partner both internally and externally.

DEI Statement:

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, or expression, or veteran status. We are proud to be an equal opportunity workplace.

$18 - $23 an hour

Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!

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