Customer Service Representative Job at Johnson Controls, Inc., Kansas City, MO

ZnhjNTIvQ0hxRzIydzk0L2h0Mk9rb1Qxdnc9PQ==
  • Johnson Controls, Inc.
  • Kansas City, MO

Job Description

Customer Service Agents and/or Dispatchers Needed:

Starting at $14-$16 hourly based on experience! Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months! Candidates who are bilingual in Spanish and English are welcome to apply as well, with great compensation.

What you will do

* Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.

* You will learn about the dispatch operator role and standard operating procedures through our paid training course.

* Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

* Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.

How you will do it

As an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator.

You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year!

What we look for

Required

* Must be 18 years old

* Multiple shifts available

* Minimum of six (6) months of customer service experience; one year or more call center experience preferred

Preferred

* High school diploma or GED preferred

* Excellent communication skills

* Able to type between 20 - 25 wpm

* Basic knowledge of computer applications

* Ability to work efficiently under pressure

* Strong problem-solving skills

* Strong organizational skills

* Strong work ethic

Day Shifts Available! Full Time

Training Class Start Date: Monday, December 16th, 2024

Time: 8:00 AM - 4:30 PM CST Monday through Friday for 4 weeks

#JCI

Johnson Controls, Inc.

Job Tags

Hourly pay, Full time, Shift work, Day shift, Monday to Friday,

Similar Jobs

Agropur

Warehouse Operator Job at Agropur

 ...life balance Whats involved in this role:We are looking for a Warehouse Operator in Weyauwega, WI. The Warehouse Operator position is responsible for all areas of cold storage as well as shipping and receiving. The Warehouse Operator weighs cheese, loads and... 

Only Data Entry Clerk

Remote Data Entry Clerk Part Time Typing Job at Only Data Entry Clerk

About the job Remote Data Entry Clerk Part Time Typing Important: After applying check your inbox or spam folder for next steps . This is your chance to begin a long-lasting career with limitless opportunity. Find the freedom you've been trying to find by taking... 

Med Spa Magic Marketing

Digital Marketing Coordinator (Entry Level) Job at Med Spa Magic Marketing

 ...your interest in joining the Med Spa Magic Marketing team!We are a small but growing family-...  ...to be bringing on our next full-time Digital Marketing Coordinator.We are currently...  ...Residents Only)Position Type: Full-Time (Entry Level)Salary: $45,000/year (starting)Role Overview... 

Focus Brands

Brand PR Manager Job at Focus Brands

The Manager, Brand PR, executes key integrated communications initiatives, projects and activities that grow, promote, and elevate the category and the brands within the specialty category. This position will work with the Brand PR Director to execute media relations initiatives... 

Courier Connection

Employee Medical Delivery Driver-Same Day Courier Service Evenings and Overnights Job at Courier Connection

 ...Medical Delivery Driver CC Last Mile a leading provider of same day delivery service is expanding its operations in the Atlanta area and we...  ...responsible for a local delivery of medical supplies, specimen and equipment within Metro Atlanta and surrounding counties. Drive...