Job Description

About the Company - KPIT helps hundreds of thousands of OE dealerships repair facilities around the globe to service cars most effectively and to create great customer experience by providing innovative products and solutions. Diagnostic Service tools and related software infrastructure are the cornerstone for most of those solutions. As complexity of vehicles continuous to increase, KPIT as the global leader in automotive technology has developed advanced diagnostic system to help technician in troubleshooting and repair.

About the Role - We are looking for an experienced and passionate Technical Engagement Manager to manage new customers and help KPIT’s internal product/project development team as a customer representative. In this role you will be part of the team who is shaping the future of how vehicles are being diagnosed and repaired. You will be responsible for leading discussions with the customer on technical topics, helping pre-sales team to create winning proposals, providing inputs to create innovative business models, high-level solution design, participation in external events, publishing papers in technical forums, participation in new talent hiring process and working with internal development teams. Strong judgment and communication skills, deep technical skills and continuous focus on market analysis, engineering and operational excellence are essential for the success in this role. You will be expected to have relentlessly high standards and deliver a delightful experience to our customers. Eventually you will be the product expert on all customer-facing systems & functionality. You will drive the strategy and roadmap process with KPIT’s senior leaders. You should also be able to execute methodically, have the ability to dive deep and never be out of touch with the details of the business.

Responsibilities

• Provide inputs to define product roadmap based upon the market assessment and priorities.
• Accountable for winning new customers for the product.
• Engaging with the customers senior technical team on consultancy capacity.
• Guide the product development team by providing use-case information as per the market needs.
• Work with the marketing team for product marketing through the digital channel as well as participation in various events, conferences etc.
• Develop and maintain competitive analysis materials to compare the product segment with key competitors.
• Identify partnering opportunities for complementary third-party products to broaden company’s product line.
• Write papers and participate in external events.

Requirements:

• 10+ years of experience in Automotive/OEM/Tier1/Aerospace industry.
• Automotive Domain knowledge, experience in Vehicle Diagnostics and After-Sales is a big PLUS.
• Experience of working in Agile development environment.
• Good understanding of software development life cycle.
• Proven ability to develop technical solution strategies and effectively communicate recommendations to executive management.
• Solid technical background with understanding and/or hands-on experience in software development and systems engineering.
• Good understanding of Automotive OEM After-Sales and diagnostic process flow.
• Good understanding of technician's challenges in the vehicle servicing at the dealership and potential solutions.
• Good understanding of automotive standard protocols like UDSonCAN, KWP2KonCAN/K-Line, UDSonIP, J1939.
• Good understanding of new technology trends like cloud, data analytics, AI techniques and its applications in the automobile industry, for example, prognostics, guided diagnostics etc.
• Understanding of vehicle ECU architecture is a BIG plus.
• Understanding of diagnostic standards like ODX (ISO 22901), OTX(ISO 13209), MCD-3 D Server, D-PDU API, RP1210, J2534 is a BIG plus.

Compensation and Benefits:

• Along with competitive pay, as a full-time KPIT employee, you are eligible for the following benefits:
• Geo Blue PPO and HSA plan.
• MetLife – Dental and Vision plan.
• Healthcare and Dependent care flexible spending account(FSA).
• 401k with employer match.
• Company-paid Basic Life and Long-term disability insurance.
• Voluntary benefits include Critical Illness, Hospital indemnity, accident insurance, theft, and legal service.
• Employee Assistance Program.
• Paid Holidays.
• Employee discounts and perks.
• Gym benefit.

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