Job Description

Grand Circle Corporation is hiring REMOTE Traveler Support Counselors to join our May 19th, 2025, class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Why Work With Us?

• Competitive Hourly Rate
• Medical, Dental, Vision & Life Insurance(s)
• Strong PTO package - 16 days and accruing more each year
• 11 Paid holidays throughout the year
• 401(K) with Company Match
• Dreaming of Travel? 50% off GCC Travel Packages

Responsibilities

• Manage inbound service calls; assisting customers with making reservation changes, educating them on tour itineraries, processing payments, and responding to inquiries.
• Advise, book, and update airline reservations as necessary using code-based software.
• Communicate comprehensive information to travelers, including details about our products and policies.
• Compete individually while maintaining a positive team spirit.
• Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals

Qualifications

• 4+ years of experience working in a call center environment.
• 2+ years of remote experience required.
• Experience working in the travel industry is a plus!

Interview & Screening Process

• Attend a weekly hiring webinar
• Complete two (2) screening assessments
• Complete one (1) hour interview with member of the P&C Team
• Complete final assessment

Remote Work Requirements:

• Must have hardwired internet (cannot use Wi-Fi)
• Telephone Services (either home phone or VOIP)

This position is remote and requires candidates to be located in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, Minnesota, Nevada, North Carolina, Oregon, South Carolina, Texas, Utah, and Virginia

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