Remote Dispatcher at Cardinal Health in Boise, Idaho, United States Job Description Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country. What Operations contributes to VelocareTM Velocare relies on small-format facilities to operate our distributed supply chain solution. This role is responsible for remotely creating and dispatching work orders to send to field personnel to execute. performing and controlling a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks, etc. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally Responsibilities + Given the 7-day/wk, 18 hrs/day operating schedule required by the customer, will generally serve in a consistent weekly schedule of 3 to 5 days, but will change with business needs or to cover team time off + Utilize systems to create work orders for field operations based off of orders provided from channel partners + Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders + Ensure accuracy of work order creation + Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging + Ensure quality service is provided to both customers and Velocare field personnel, including prompt follow-through on correspondence. Common correspondence includes: inquiries related to products on work orders, delivery time change requests, service and quality issues, platform questions, and maintaining inventory in levels in designated areas. + Show empathy and compassion for customers/ field personnel in every situation. + Perform problem solving to help with customer or field personnel inquiries + Contribute towards Velocare innovation and continuous improvement to improve the quality of our service to our customers and patients. + Identify opportunities to improve efficiency while providing flawle To view full details and how to apply, please login or create a Job Seeker account Idaho State Job Bank
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