Job Description

Specific Duties and Responsibilities

• Monitor phone and radio traffic for calls for service and dispatch appropriate units.
• Make routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information.
• Document and communicate park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units.
• Document all events during calls for service electronically via Dispatch System.
• Monitor alarm system for triggered alarms and coordinate with alarm company, local authorities, and park security units to respond.
• Document findings of building checks, fire watches, and park patrol observations.
• Inventory and distribute radios, keys, and other park assets to operational units.
• Monitor general area CCTV surveillance systems for guest traffic.
• Act as a liaison between county dispatcher, local law enforcement, and park management.
• Testify to observations, actions, and reports when required.
• Prepare legal documentation of reports.
• Answer all guest and team member questions in a friendly manner and give appropriate guidance.
• Adhere to all Six Flags and departmental policies.
• Function as an integral team member of the department and park.
• Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and park management.
• Comply with all Six Flags America guidelines and polices.
• Other duties as assigned.

Reporting Structure

• Reports directly to the Security Supervisor.

Minimum Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Ability to multi-task and work in an independent, fast-paced setting
• Must be able to demonstrate excellent written, verbal, and listening skills.
• Will be required to sit for extended periods of time.
• Must be able to work varied shifts, including weekends, evenings, holidays, and complete non-routine tasks as assigned.
• Willing to work in extreme weather conditions including extreme cold and heat.

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