Job Description

Job Summary

The Coeur d'Alene Resort Front Desk Night Audit represents the first point of contact with guests and handles all stages of a guest's stay.

The Front Desk Night Audit will register/book guests in and out of their rooms, while accommodating any special requests. Will also try to upsell guest rooms, by sharing available alternatives and options.

Essential Functions

• General reception duties including greeting Guests as they arrive and depart.
• Check other's work, and correct mistakes.
• Handle incoming phone calls, and take new reservations when necessary.
• Check in and out multiple Guests per day.

Job Requirements

• Have the ability to multitask.
• Must be able to sit for extended periods of time at a keyboard.
• Must also be able to get up and down frequently to retrieve Guests registration packets, vouchers, file necessary paperwork, etc.
• Must possess good cognitive skills in the areas of reading, proofreading, and problem solving/reasoning to assist in addressing a wide variety of Guest requests.
• Basic math and money handling skills.
• Must have good corrected vision to read a computer screen and verify data entries.
• While a uniform is provided, a neat, crisp, professional office appearance is essential.
• Possess an outgoing, positive, enthusiastic attitude.
• Provide efficient, courteous service to our Guests.
• Convey a calm and organized disposition even when busy.
• Able to interact with upset guests.
• Maintain a professional posture during service
• Work as a part of a team.

COMPENSATION & BENEFITS OPPORTUNITIES

Work Perks:

• Employee meal program
• FREE parking
• Uniform provided - with in-house laundry

Medial, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full Time Employees are offered these benefits first of the month following 60 days of employment
• Must maintain a minimum of 30 hours per week or more.
• Variable hour team members could be eligible12 months after their date of hire, with supervisor approval, so long as they have averaged 30+ hours per week throughout their first year.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
• 2% match with a 4% contribution from the team member.

PTO :

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week)
• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)
• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)
• 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)

Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.

Employee Discounts:

• Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates and a 19% discount at Verizon Wireless, just to name a few!

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