Job Description

Job Description

Job Description

At Van Metre, we believe that each employee contributes directly to our growth, success, and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre is seeking a New Homes Warranty Interns for the Summer of 2025!

This New Homes Warranty Intern will assist the Warranty Manager and Assistant Warranty Manager in supporting Van Metre's new home warranty program within our communities. The primary goal of this position is to provide hands-on learning opportunities within the homebuilding industry while contributing to an exceptional customer experience for homeowners. The intern will develop skills in customer service, warranty management, and collaboration with trade partners, homeowners, and internal teams. Upon successful completion of this internship, candidates may be offered the opportunity to join the Warranty Team as an Assistant Warranty Manager.

This is a fully in-person position requiring a candidate to be local to the Ashburn, VA area

What we offer:

• Ability to grow professionally within the homebuilding industry.
• An upbeat and positive culture.
• Company perks and work/life balance.

Responsibilities:

• Complete and present a Capstone project to be determined upon starting the internship.
• Support the Warranty Manager and Assistant Warranty Manager in ensuring all warranty-related needs of assigned communities are met.
• Act as a Van Metre presence within communities during business hours to assist homeowners and team members.
• Learn to manage and document homeowner warranty tickets, including resolution timelines and outcomes.
• Participate in meeting departmental KPIs, including:
  • Ticket cycle time
  • Customer satisfaction
  • Budget tracking and documentation
• Attend and support homeowner Reveals within assigned communities.
• Shadow the Warranty Manager to develop skills in evaluating warranty item concerns, identifying root causes, and determining coverage applicability.
• Assist in scheduling and overseeing trade partner efforts for warranty item resolution.
• Provide detailed documentation of warranty activities using mobile devices and company software (HubSpot, apps, and other tools).
• Engage proactively with homeowners to ensure resolution of concerns.
• Complete assigned portions of Van Metre's Warranty Training Program.
• Continue learning warranty processes, systems, and standards throughout the internship.
• Engage with and learn about other Van Metre Departments and Teams.

Qualifications:

• Enrolled in or recently completed a Bachelor's program OR equivalent experience in construction, maintenance, or a related field with a graduation date of December 2025 or May 2026
• Interest in customer service, homebuilding, or construction-related fields.
• Ability to work collaboratively in a team environment.
• Willingness to learn CRM tools and apps.
• Proficiency in Microsoft Office and Outlook.

Who You Are:

• A motivated, energetic individual with a professional and positive attitude.
• A clear communicator (both written and verbal) with strong interpersonal skills.
• Analytical and eager to solve problems while gaining hands-on experience.

Van Metre's Summer 2025 Internship Program is an 8-week program in which Interns get the opportunity to hone the skills in their field but also learn about our business. The Program starts the first week in June 2025 and runs through early August. Interns will attend trainings and planned sessions with Executives from every team, learning about every aspect of a product, from inception to completion, sale, and management. The goal is to assist in your quest to become a well-rounded individual, just like our company is!

Compensation Information:

• Salary: $15.00/hr

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the "Van Metre" signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

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