SUMMARY:
The Program Coordinator provides coordination assistance and support to the Program Management Team/MSP through direct engagement with Client Managers/Key Personnel for order management, candidate submission, vendor management system tool management and reporting/analytics and helps to coordinate escalations as appropriate. This position requires strong customer service skills and regular interaction with hiring managers, and other suppliers as needed.
RESPONSIBILITIES:
● Responsible for all projects assigned to team and help meet established schedules and resolve technical or operational problems.
● Assists in meeting or exceeding defined service level metrics
● Coordinate meetings and interviews
● Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses
● Assist with SOW VMS record creation and data maintenance on various client user’s (as program applicable) or as instructed by RE program management.
● Understand SOW VMS functionality and dependencies, enabling navigational support for client users and recognition of functional issues.
● Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
● View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instruction if required.
● Run reports in VMS tool for timesheets and invoices and follow up with appropriate parties where necessary
● Participates in special projects and performs other duties as assigned.
EDUCATION & JOB REQUIREMENTS:
● Proficient with Microsoft Office and Google tools including Google Docs, Sheets, Slides, Word, Excel, PowerPoint, Outlook
● Experience using VMS software tools (VNDLY experience preferred)
● Experience within an MSP environment or service procurement experience and where applicable, a proven track record measured by customer service levels and satisfaction, improved costs and value, increased responsibilities, and working relationships with colleagues and management.
● Strong customer focus and customer service skills
What’s in it for you:
● Largest global staffing leader
● Competitive salary + bonus
● Excellent benefits package - medical, dental, vision
● Generous PTO policy earned from day one
● Education and professional development
● Rapid career growth
● Retirement savings and security
● Employee stock purchase plan
● Paid parental leave
● Short and long term disability
● Employee assistance program and health advocacy
● Health and dependent care flexible spending account
● Metlife auto and home insurance
● Metlife legal plan
● Referral reward program
● Exclusive discounts and programs with dozens of nationwide vendors and retailers
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