Job Description
**Why USAA?**
At USAA, our mission is to empower our members to achieve financial security
through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty,
integrity, loyalty and service – define how we treat each other and our
members. Be part of what truly makes us special and impactful.
- *The Opportunity**
- *It is all about learning and growing.** Our Insurance Customer Service role
may be a new career for you. There’s a lot to learn, but the journey is mapped
out and USAA is willing to invest in you! Our comprehensive, fully paid six-
month training program includes all training materials, class discussions,
hands-on training, e-learning modules, and the instructor led guidance will
help you to support our membership independently. We also pay for all
licensing costs!
Our in-office development program provides the training you need and the
encouragement to create a proactive and independent support style to service
our membership. **After six months in-office, you’ll have the opportunity to
work from home 2 days a week.** The actual onsite days are settled between
each employee and their manager.
We have various schedules ranging from 12:00pm EST to 11:00pm EST with two
consecutive days off. These roles include a **shift differential of 15%** for
hours worked after 6:00pm EST and any hours worked on Saturday or Sunday. We
have new training classes starting every month. Military veterans and spouses
are highly encouraged to apply. Relocation assistance **is not** available for
this position.
As part of our licensing training program, you are required to obtain a
property and casualty license for your state of residency by your **third week
of employment**. We provide all study materials and pay for up to 3 licensing
exam attempts. During your first 90 days, we will also provide you with
resources to acquire additional state licenses to better serve our members.
We are currently seeking dedicated professionals to work in our**New Tampa
(****17200 Commerce Park Blvd Tampa, FL 33647) **office**** for future
insurance sales and customer service opportunities in **February and March
2025**. As an Insurance Customer Service Representative, youll work within
defined guidelines to provide customer service, sales, and retention
activities for multiple USAA Property & Casualty personal line products. You
will assist members with new and existing USAA policies to deepen their
relationship with the company. Representatives interact with our members
across multiple contact channels to provide members adequate coverage and
advice to help ensure their financial security.
- *What youll do:**
- Facilitate the Property & Casualty member experience by handling **inbound** and **outbound** phone calls, emails, or other contacts from members.
- Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
- Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
- Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
- Maintain required Property & Casualty license and state registrations.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- *What you have:**
- High School Diploma or GED equivalent
- Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
- Ability to prioritize and multi-task, while navigating through multiple business applications
- Ability to apply knowledge and understanding of insurance regulatory and compliance requirements
- *What sets you apart:**
- 1 year of customer contact experience in a **needs-based sales** environment
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, andor face to face
- US military experience through military service or a military spousedomestic partner
- *Salary:** The hiring range for this position is: $ $45,010 - $47,010**.**
- *Compensation:** USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the position. The
actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension, life
insurance, parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists
employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
USAAjobs.com
_Applications for this position are accepted on an ongoing basis, this
posting will remain open until the position is filled. Thus, interested
candidates are encouraged to apply the same day they view this posting._
- _
- USAA is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or status as
a protected veteran._
Job Tags
Holiday work, Full time, Contract work, Relocation package, Shift work, Weekend work, Sunday, Saturday, 2 days per week,