Job Description
Job Description
JOB PURPOSE: Support the software product development process by managing the product backlog, refining user stories, and ensuring that our chatbot solutions meet user needs and business goals. Collaborate with cross-functional teams, including front-line teams, developers and stakeholders, to create engaging and intuitive conversational experiences. Through user research, market analysis, and iterative testing, you will help drive the continuous improvement of our chatbot interfaces, enhancing user satisfaction and product performance.
This 10 week internship will begin June 2, 2025 and will be located in our Sioux Falls, SD office.
KEY FUNCTIONS: - Conduct user research to understand user needs and behaviors.
- Analyze user data to identify trends and areas for improvement.
- Assist in managing the product backlog, including prioritizing features and user stories.
- Write and refine user stories and acceptance criteria.
- Communicate with stakeholders to gather requirements and provide updates on product progress.
- Identify KPIs for user stories and collaborate with data analysts to track performance.
- Participate in sprint planning meetings and help ensure that the development team understands the product vision and goals.
- Assist in user acceptance testing (UAT) to ensure that the product meets the required standards and user needs.
- Create and iterate on dialog flows, scripts and user interactions for chatbots.
- Develop prototypes to test and refine conversational experiences.
- Participate in usability testing and gather feedback to improve conversation flows.
- Document features, processes, requirements, user feedback and best practices.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: - Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION: - Working towards a Bachelor Degree in Business, Data Science, Human-Computer Interaction, Computer Science, or a related field.
WORK ENVIRONMENT, PHYSICAL & MENTAL DEMANDS: - The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate.
- Ability to analyze complex data sets and draw meaningful conclusions.
- Precision in data analysis and report generation.
- Capability to identify issues and develop effective solutions.
ABOUT MIDCO: - Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
- We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
- We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
- Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.
Ready to work at Midco? We thought so.
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters .
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