Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a Sea Logistics Customer Care Specialist to join our Sea Logistics team. Your Role Reporting to the Sea Logistics Customer Care Manager, you will be responsible for the coordination of Sea Export shipments, including opening export files, production of internal documentation, updating export statuses, assisting and advising customers of Arrival, arranging deliveries, processing invoices (including price conversions and verifying shipment weight and volume), dealing with e-mail queries from Kuehne + Nagel Overseas offices, and ensuring an excellent standard of data accuracy. Your Responsibilities You will be responsible for the complete process of shipment, which includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, Kuehne+Nagel invoicing, certificate of origin, export declaration and/or AES, if applicable), forwarding, follow-up with tracking and tracing to destination, and data quality requirements. Customer Service responsibilities include maintaining communication with vendors, shippers, customers, carriers, and Kuehne+Nagel overseas offices throughout the process, choosing proper routing appropriate to the customer's needs. Negotiate cost-effective rates with service providers to ensure maximum profitability. Maintain SOP (standard operating procedures) and customer profiles, including key contacts, special requirements, contract rates, and preferred routings/services/carriers. Participate in quotes for overseas offices as requested. Review information published on Kuehne+Nagel's Intranet system daily. Immediately report problems, operation disputes, or discrepancies to a supervisor, manager, divisional manager, or branch manager. Read and work in accordance with Quality Management Work Instructions and QHSE procedures (ISO9001). Resolve issues related to meeting client requirements and general customer service inquiries related to tracking & tracing. Resolve billing discrepancies and discrepancies against client SOPs. Your Skills and Experiences 2 years' relevant experience in freight forwarding. 3+ years' current work experience in ocean freight forwarding. Good working knowledge of domestic and international geography, including countries, major cities, and seaports. Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements. Strong verbal and written communication skills, and PC skills. You have the ability to complete IMO Security training classes. Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment. #J-18808-Ljbffr Kuehne + Nagel AS
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