Job Description

Job Description

Job Description

Hotel:  

Kansas City Residence Inn 10300 N Ambassador DrKansas City, MO 64153 Director of Housekeeping Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Primary Purpose: 

The primary purpose of the Executive Housekeeper is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including brand and Atrium requirements) are being followed by all Associates.

Work Performed:  

The Executive Housekeeper will be tasked with the following duties, responsibilities, and assignments: 

• Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;

• Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise; 

• Training and educating Associates regarding brand standards and Cleanliness Assured; 

• Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline; 

• Provide services to guests in an efficient and timely manner by coordinating with other departments and peers; 

• Recommend changes that could improve service and increase operational efficiency; 

• Perform and/or assist with cleaning duties as necessary; 

• Maintain records and daily reports of operations; 

• Maintain an accurate record of lost and found items; 

• Practice hotel emergency procedures to include fire, life, and safety; 

• Monitor property condition, cleanliness, and quality of product and service throughout hotel; 

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions; 

• Support other departments as needed based on business demands; and 

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications: 

Required Prior Experience: 

3+ years of experience in Hotel Management 

Preferred Prior Experience:

Experience in Housekeeping Management

Required Education: 

High School Diploma or equivalent 

Preferred Education:

Associates degree or higher in hospitality, business, or related field 

Required Technology: 

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams 

Experience with hotel information systems 

Required Physical: 

Able to lift a minimum of 50lbs occasionally 

Able to stand and/or walk for duration of scheduled shift 

Required Other: 

Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events 

Excellent verbal and written communication skills 

Preferred Other:

Bi-Lingual

Competencies: 

(65) Managing Vision and Purpose 

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

 

(15) Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(21) Managing Diversity 

Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate ‘Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Job Tags

Daily paid, Holiday work, Full time, Internship, Local area, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift, Early shift,

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