Job Description

Duration: 5 Months Contract

Job Description:

• We are seeking a talented and dynamic CSE/Call Center Training Content Instructional Designer to join our team.
• The ideal candidate will be responsible for creating, developing, and implementing high-quality, engaging, and effective training content specifically tailored for call center agents and customer service employees.
• This role plays a critical part in enhancing the performance, productivity, and overall customer experience by designing training programs that meet business objectives and improve the skills of call center teams.

Responsibilities:

• Design and develop comprehensive training materials for call center agents, including eLearning modules, instructor-led training (ILT) materials, job aids, and assessments.
• Create and maintain a variety of instructional content (videos, tutorials, quizzes) focused on call center systems, customer service skills, compliance, and product knowledge.
• Ensure content is aligned with the company’s standards, goals, and learning objectives, and is engaging, interactive, and learner centric.
• Develop engaging training content (e.g., presentations, e-learning modules, job aids) based on requirements and stakeholder input.
• Continuously evaluate and update training materials to maintain relevance and effectiveness.
• Participate in pilot testing and gather feedback from new operators to refine the training program.
• Maintain organized documentation of all project-related activities and deliverables.

Experience:

• Minimum of 5+ years of experience in instructional design and content development, in a corporate or technical environment, preferably with experience in a call center environment. Experience with training development in a regulated industry (transportation, utilities, banking, medical/pharmaceuticals) is also beneficial.
• Instructional Design Expertise: Proven ability to apply adult learning principles, instructional design models (e.g., ADDIE), and various learning modalities to create engaging and effective training materials.
• Content Development: Demonstrated experience in developing various training materials (e.g., presentations, e-learning modules, job aids, videos) tailored to specific audiences and learning objectives.
• Technical Proficiency: familiarity with learning management systems (LMS), preferably Cornerstone. Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) is a plus.
• Content Analysis and Editing: Strong analytical skills to assess existing content, identify gaps and redundancies, and revise materials for clarity, accuracy, and conciseness.
• Communication and Collaboration: Excellent verbal and written communication skills to effectively interact with stakeholders, SMEs, and the training program manager. Ability to build rapport and work collaboratively to achieve project goals.

Skills:

• Instructional Designer
• Call Center
• E-Learning
• Articulate Storyline, Adobe Captivate
• Training
• ADDIE

Education:

• Bachelor’s or master’s degree.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Karan

Email: [email protected]

Internal Id: 25-30845

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