Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a  Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in  transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for system implementation experts to join the Professional Services team and support implementations of our Vault Safety solution. We want innovative thinkers with Life Sciences expertise who are ready to challenge the status quo with new technology.

As a key member of our Professional Services team, you will work side-by-side with customers and our senior consultants to implement Vault Safety. In this role, you will support the overall delivery of Vault Safety for our customers. You will define and drive business processes, support the project team in delivering the solution, and guide our customers throughout the implementation programs.    

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Support life sciences customers in the rapid configuration and implementation of Vault Safety
• Execute workshops and lead customer discussions of the Vault Development Cloud
• Lead gap analyses, workshop preparation and delivery, requirements gathering, configuration, validation, and customer training
• Gather customer functional and technical requirements to support business processes; translate requirements into system configuration
• Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
• Represent Safety Professional Services across multiple engagements and workstreams (e.g. solution design and configuration, data migration, systems integration, etc.)
• Ensure customer success from beginning to end of the engagement life cycle

Requirements

• 3+ years of experience in Life Sciences, Healthcare, or an adjacent Safety industry
• Experience implementing, supporting, or administrating core business/IT operations with GxP software solutions
• Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
• Ability to act with speed to understand business requirements, create corresponding solution designs, and willingness to “roll up your sleeves” to design software solutions
• Exposure to life sciences compliance and computer systems validation requirements
• Ability to travel up to 50% (no current travel due to COVID)

Nice to Have

• Knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Experience supporting high impact global system implementation programs as a consultant, business, or IT lead, and/or business sponsor
• Direct experience with systems such as Oracle Argus, ARISg, and/or other drug safety applications, including adjacent solutions for Signal Detection and/or Analytical Reporting
• Life science, computer science, or related degree
• SaaS/Cloud experience
• Experience in services delivery management and/or systems implementation
• Locality to major life sciences customer hub (New Jersey; Boston, MA; San Francisco, CA; San Diego, CA; Philadelphia, PA; Chicago, IL; RTP, NC; Indianapolis, IN; Columbus, OH;)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $65,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at  [email protected] .

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