Job Description
Position Purpose: The Commercial Furniture Lead Installer leads and supervises installation crews and ensures installations are lead in an appropriate and professional manner, installs and/or upgrades all product lines of office furniture, and must demonstrate ability to work efficiently with and take direction from senior installation management. A Lead must possess the ability to use power tools, demonstrate a working knowledge of product handling, staging, and assembly of MillerKnoll and ancillary furniture lines, demonstrate dedicated commitment to departmental mandates and goals, and possess the ability to read or decipher furniture blueprint and drawings. The Lead Installer must also be able to give direction and train members of the installation crew in professional and effective manner. These responsibilities are a result of working in collaboration with the Leadership team and the internal project team to create a "OnePigott" culture and provide the Pigott Experience in all installation interactions.
Possible Growth Opportunities: - Installation Manager
- Warehouse & Service Manager
- Installation Manager
- Project Manager
Primary Position Accountabilities: - Follow all company safety policies and procedures.
- Lead and execute product installations.
- Train installers in Pigott installation standards.
- Troubleshoot any job-site issues.
- Obtain client sign off and complete relevant project documentation.
- Perform warehouse duties as necessary.
- Report installation and labor variances to install manager and project manager.
- Daily communication with project team.
Additional Position Accountabilities & Expectations: Responsibilities include but are not limited to:
- Supervises the unloading of products from trucks and product staging as required.
- Inspects and documents product for damage and quality prior to installation or delivery.
- Supervises the loading and securing of products on trucks as required.
- Understands the scope of the entire project and any special conditions or requirements as explained by lead installation management and project management.
- Reviews installation plans with project team as required.
- Interfaces with clients and/or other contractors as required in a professional manner.
- Assists with preliminary walk-through and pre-installation site visits as directed by the installation manager.
- Assists with initiating the change order process.
- Takes ownership in monitoring schedule and takes appropriate measures to be prepared for upcoming projects.
- Takes direction as required from installation management; monitors own work as well as the work of others to ensure quality performance and results consistent with company mandates.
- Performs other duties, as assigned by senior installation personnel, as required.
Corporate Accountabilities & Performance Expectations: - Provide prompt, courteous, and exemplary service to all customers, both external and internal, according to the corporate vision and core values of Pigott.
- Demonstrate courtesy and professionalism, consistently providing a timely response to every customer service inquiry.
- Support Pigott's commitment to quality by developing and maintaining position-specific procedures, process instructions, and/or forms to better serve the company and customers as necessary.
- Attend work regularly and adhere to all guidelines as outlined in the Pigott Team Member Handbook.
- Accept responsibility for personal and professional development.
- Perform additional responsibilities at the request of the manager or the Pigott Leadership team.
- Demonstrate cooperation and teamwork in accomplishing the goals and objectives of the department.
- Adhere to Pigott corporate branding standards.
- Maintain confidentiality of business operations on behalf of Pigott and all clients.
Position Requirements: - High school diploma or general education degree (GED) required.
- 2 - 3 years related experience and/or training, including systems furniture installation; or equivalent combination of education and experience
- Ability to fluently speak and understand English
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or team members of organization. Must communicate in English via telephone to management, customers, vendors, and/or other team members
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Position Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work often requires moderate physical effort and use of motor skills requiring manual dexterity. While performing duties of this job, employee will regularly sit, stand, walk, stoop, kneel and crouch. Team member may lift, lower, carry product up to a maximum of 64 pounds by hand. Require physical effort associated with using the personal computer. Must be able to read and hear verbal instructions or through a headset.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may operate basic warehouse equipment. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.
Additional Information Pigott, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective team members and incumbents to discuss potential accommodations with the Company. Pigott, Inc.
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